At Laura’s Bakes, we take great care in crafting our freshly baked treats using high-quality ingredients. As our products are perishable, we do not accept returns or offer refunds once an order has been dispatched unless there are exceptional circumstances.
When a Refund May Be Considered:
If your bakes arrive significantly damaged or squashed due to mishandling during transit, we will assess the situation and, where appropriate, file a claim with Royal Mail to facilitate a refund. However, refunds will only be issued if the damage renders the bakes unfit for consumption. Minor cosmetic imperfections or slight damage that does not affect the quality or taste of your order will not be eligible for a refund.
Incorrect Address Details:
It is your responsibility to provide the correct shipping address at checkout. If an incorrect address is provided and the parcel cannot be delivered, we cannot be held responsible once it has left our bakery. Unfortunately, we are unable to offer refunds for orders that are undeliverable due to incorrect address details.
Our Commitment to Quality:
We ensure that every order leaves Laura’s Bakes in perfect condition, securely packaged to withstand transit. However, if you have any concerns about your order, please get in touch we’ll always do our best to help.
If you have any questions about your order or our returns policy, please don’t hesitate to reach out to us.
Thank you for choosing Laura’s Bakes!